How to Get the Most Out of Your Business's Twitter Customer Service

How to Improve Your Business?s Customer Service on Twitter

Twitter is just about the most popular social media site online today. It?s not just a way to tweet to your followers about your current activity; it is also a great tool for staying in touch with the people who decide to follow you after they buy from you. It?s the truth: companies are becoming increasingly more active on Twitter for their customer service needs. This trend isn?t too old, but it is growing like wildfire as the World Wide Web becomes more and more social. So the question is, then, how does a person use Twitter for customer service? How do you really make the absolute most from it? We will show you what you need to know in this article. Win Spy

Making Real Time customer service available is one of the first things you should concentrate on. If you do this, you can give your brand a boost by offering excellent customer support on Twitter. Your customers may have various concerns that need to be addressed in timely manner. When you offer instantaneous customer service on Twitter, you can typically handle complaints in a timelier manner. You can be in the lead with your competition, plus it lets you be more capable in handling your customers. Your customers will feel like you respect them if you are quick in your response. So stop making them wait around and let Twitter turn your service into something phenomenally better than you have the ability to make it on your own. Flirt Mastery You shouldn?t think of Twitter as a one-stop customer service platform, but one of several ways to keep in touch with customers. Twitter can help inform you when a customer has a query so you can start looking for the best solution. So a tweet that a customer sends to you is nothing but a knock on the front door to your customer service. The faster you respond to such requests for help, the better for everyone. Give people a choice of options for getting in touch with customer service, so whether they choose email, Twitter, Facebook or the phone, they can reach you. Offering great customer service is a good way for you to distinguish yourself from all the companies who don?t. Registry Fix

In terms of creating a really strong impression on your followers, you need to make sure that you are very proactive with the service that you offer. Being reactive and waiting for bad reviews is not the way to go. You will get a much better response from your other customers when you are proactive in your approach.

This goes a long way to ensuring that you get more good comments than bad comments. The more you focus on this one factor, the better it will be. You need to be engaging and proactive if you really want to find long term success with Twitter for your customer service needs. So work your way up by practicing more straightforwardness.

If you have ever used Twitter before?even if it was just for a little bit?you should know just how much value there is for both you and your customers there. The best part is, you don?t even have to treat it as traditional customer service. It?s a good idea to view Twitter as a way to easily stay in touch with your buyers and clients. It?s a micro-blogging platform, but in essence it?s much more than that. So, if you haven?t yet begun to use Twitter to better serve your customers, now is the time to do that. Try to plan things out and put these ideas into action and see the results for yourself.

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Source: http://mikemoloney4congress.com/?p=1811

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